Privacy Policy

Last Updated: October 12, 2025

At VerraCreatives, a division of VerraCloud, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website verracreatives.com and use our services.

1. Information We Collect

Personal Information You Provide

When you use our contact form or communicate with us, we collect:

Contact Information: Name, email address
Communication Data: Messages, inquiries, and service interests you share with us
Service Preferences: The type of service you're interested in (UI/UX Design, Website Development, SEO, Content Creation, Social Media Marketing, Video & Ad Creation)

Information Collected Automatically

We collect minimal information automatically when you visit our website:

reCAPTCHA Data: Google reCAPTCHA collects hardware and software information to protect our contact form from spam and abuse
Local Storage: Your dark mode theme preference is stored locally in your browser (not on our servers)

Information We Do NOT Collect

We want to be transparent about what we do not collect:

We do not track your IP address
We do not collect browser or device information
We do not track which pages you visit or how long you stay
We do not use cookies for tracking (only your theme preference is stored locally)
We do not use analytics or tracking services

2. How We Use Your Information

We use the information we collect only for the following purposes:

Respond to Inquiries: Contact you regarding your service requests and provide information about our services
Email Communication: Send replies to your contact form submissions via email
Spam Prevention: Use reCAPTCHA to protect our contact form from spam and abuse
Legal Compliance: Comply with applicable laws and regulations when required

We do NOT: Use your information for marketing, analytics, profiling, or any purpose other than responding to your inquiries.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Email Service Provider: Contact form submissions are sent via our email service provider (SMTP) to deliver messages to our team
Parent Organization: Your inquiries may be shared with VerraCloud, our parent organization, for internal business purposes and to respond to your service requests
Legal Requirements: When required by law, court order, or legal process
With Your Consent: When you explicitly authorize us to share your information

Note: We do not use third-party analytics providers, advertising networks, or marketing platforms.

4. Third-Party Services

Our website uses the following third-party services to provide functionality:

Google reCAPTCHA: To protect our contact form from spam and abuse. Google's collection and use of information is governed by their Privacy Policy
Content Delivery Networks (CDNs): We use CDNs to load libraries like Tailwind CSS, Three.js, Lottie, GSAP, and Google Fonts for improved website performance. These services may log technical information like IP addresses in their server logs
Email Service Provider: We use an SMTP email service to send contact form submissions to our team

Important: We do not use Google Analytics, Facebook Pixel, or any third-party tracking or advertising services.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure server infrastructure
Input validation and sanitization
Rate limiting to prevent abuse
Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention and Storage

We have a minimal data retention approach:

Contact Form Submissions: Your contact form submissions are sent to our email inbox and retained in our email system. We do not store submissions in a separate database
Email Retention: We retain your email inquiries for as long as necessary to respond to your requests and maintain business records
Local Storage: Your dark mode preference is stored only in your browser's local storage and never transmitted to our servers
No Database: We do not maintain a database of user information or website activity

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To submit a request, email us at [email protected].

9. Local Storage and Tracking

We have a privacy-first approach to data storage:

Local Storage Only: We only use your browser's local storage to remember your dark mode preference. This data never leaves your device
No Cookies: We do not use cookies for tracking, analytics, or advertising
No Analytics: We do not track website traffic, page views, or user behavior
No Third-Party Trackers: We do not use Google Analytics, Facebook Pixel, or any other tracking services

You can clear your dark mode preference at any time by clearing your browser's local storage. This will not affect our services since no data is sent to our servers.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Alternative Email: [email protected]
Website: verracreatives.com
Parent Organization: VerraCloud - verracloud.com

13. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.